Refund policy
Our Return Process
At 18 EMPIRE DIAMOND & JEWELRY LLC, we want you to be confident when shopping for accessories and jewelry through our store. If your purchase isn't right for you, please contact our team to discuss a return.
Return Period
Return requests should be submitted within 30 days of the delivery date.
Conditions for Returns
Eligible items should:
- Remain unused and in their original condition.
- Include original packaging and accompanying pieces when applicable.
- Be free from scratches, stains, damage, or visible signs of wear.
- Be accompanied by the relevant order information.
Items That May Not Be Returned
Returns may not be available for personalized merchandise, final-sale products, or items that have been worn, altered, damaged, or improperly handled after delivery.
Refunds
Once the returned merchandise reaches us, it will be reviewed. Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Merchandise
If your package arrives damaged or contains an item different from your order, please contact us promptly with your order number and details of the issue.
18 EMPIRE DIAMOND & JEWELRY LLC
77-15 164TH STREET
Queens, NY 11366
United States
Email: grantgaylinedebash@gmail.com